Quality Matters

Quality Parts Need a Quality Process

Quality service and quality parts go hand-in-hand when delivering the best value to the consumer. Know what’s in the box. Join the “Quality Matters” movement by signing up and receive the quality matters badge, in-store display and more.

All Technicians are Smart…
Great Techs are Diagnostic Geniuses!

NEW! Starting & Charging Diagnostics eLearning Tool
Intuitive, Interactive, Diagnostics Made Easy

Be a Genius!

Perform the Diagnostics Before You Order the Part


Warranty returns are a problem for everyone...


They Cost You:

  • TIME to get and install another part
  • MONEY in handling and wasted bay time
  • REPUTATION from comebacks and extended repair time

In Parts & Process, Quality Matters

Starting & Charging

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Following diagnostic procedures is a big part of quality repair service. Our Starting & Charging category has the diagnostic tools you need to increase your profits.

Quality Parts Matter for Hub Bearings

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Following diagnostic procedures is a big part of quality repair service. Our Rotating Electric category has the diagnostic tools you need to increase your profits.

Diagnostic Videos

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Check out our YouTube Channel or the Quality Matters video section for diagnostic videos and resources.


Almost All Returned Starters and Alternators are Not Defective!